A few weeks ago, Rachel called up her mobile phone service provider to change her subscription package. The Customer Service Officer who attended to her was a Mr. Hendricks who was very efficient in dealing with Rachel’s request.

A few hours after the call, Rachel received a call from Mr. Hendricks who told her that he found her voice very attractive and would like to take her out for dinner. Now, Rachel turned him down as she has a boyfriend. Mr. Hendricks was disappointed but decided he would keep calling, and after several calls and several refusals by Rachel, he decided he would press his luck and send a bouquet of flowers to her house.

Rachel was very frightened that Mr. Hendricks knew where she lived, and that he had complete access to all her personal information. She now has complete distrust in her mobile phone service provider and decides she will cancel her account with them.

Question to the consumer: Do you know who has your personal information and what they are doing with it?

Question to the organisation: What are you doing to prevent privacy breaches like this?

(Names have been changed to maintain confidentiality)